Capitec Forex department never process payments on time

I have been banking with Capitec since I moved to Dubai earlier this year. At the beginning things were good with transferring money into my Capitec accounting. But lately for every single forex transfer I make I have had to call them and ask them why I haven’t received the money in my capitec account. The first time, I was told I didn’t have the right reference. The second time I was told that I should include salary in my description. The third time there was no explanation and the forth and fifth time. Today I’m told that I can’t get MY MONEY by Martha at the call centre because forex is closed and Sumaya then continued to tell me that I can switch banks if I’m not satisfied.

This is the most pathetic service I have ever received from any service provider. It’s a pitty that I’m not in South Africa at the moment or else I would’ve taken Sumaya’s advice and changed banks. Because Capitec clearly doesn’t give a damn about it’s clients. The worst thing is that I have employees to pay and this means their lives have to stop as well. I am extremely upset and looking for ways to change banks.