Capitec Forex department is a nightmare

Dear Hello Peter Support Team,

I hope this message finds you well. I am writing to seek your intervention in a distressing matter I have been experiencing with the Forex Department at Capitec Bank, as well as the numerous unhelpful interactions I have had with the Capitec client care team regarding the delay in receiving a deposited sum in my account.

On the 5th of July, 2023, I was expecting a significant amount of money to be deposited into my Capitec account from Lesotho. Unfortunately, despite the passage of time, this deposit has not reflected in my account until today. This issue has caused significant frustration and inconvenience for me.

Despite my unwavering efforts to resolve this matter, I have hit a dead end. I have approached the Capitec client care team multiple times, relaying the urgency and importance of the situation. Regrettably, they have proven to be utterly useless and unresponsive, even though they admit they are aware of the problem.

It is apparent that the Forex Department at Capitec Bank is a detriment to their customers, as they have mishandled or failed to process my deposit accurately, leading to this persistent issue. I have exhausted all possible avenues in resolving this matter internally, leaving me with no other choice but to seek the assistance of Hello Peter.

I humbly request your urgent intervention to help me locate and retrieve my deposited funds from Capitec Bank. I believe that your expertise and influence can bring attention to this matter, pushing Capitec Bank to take immediate action and rectify the situation promptly.

I kindly request the following actions to be taken on my behalf:

Investigate the delay in reflecting the deposited money in my Capitec account. Facilitate communication between Capitec Bank's Forex Department and me to expedite the resolution process. Advocate on my behalf to ensure that Capitec Bank acknowledges and rectifies their mishandling of this matter. Prompt frequent updates on the progress made towards resolving the issue until the matter is finally resolved. I sincerely appreciate your understanding and willingness to assist in this matter. I trust that Hello Peter's intervention will bring much-needed attention and resolution to my predicament. Please do not hesitate to reach out to me if you require any further information or clarification.

Regards