Capitec Forex department have no employees

I wonder if Capitec Forex department actually have any people working there, because no matter what time you call, no matter how long you stay on the line, they are always busy. They don't answer calls, they don't answer emails. They simply do not do anything of worth. Their policies change the way I change my toiletpaper. They want to know intimate details of yours but cannot even make the effort of replying back to queries. I have now waited more than 3 weeks for monies to be cleared which I need urgently. Why i have to wait so long for monies that is paid by my husband every month, i have no idea. Any fool can see, i only receive international payments from 1 person aka my husband, so why in the hell would it take this long to clear money received from him?