Capitec - *********** Forex department and customer care

Wish there was a rating of -10! I have tried for two weeks to get standing instructions for clearing international forex. Sent emails to every email I can find, spent three days on the phone (and I'm outside SA so costs are rediculous) and have got nowhere. I cannot get my funds cleared and now I will be receiving more I'm no the wiser on how to have them cleared. These are not large amounts so jumping through hoops for the little I earn is becoming exhausting. The most inefficient banking system and there seems to be no resolution. It's time to look at another bank. Capitec this is shocking customer service. BTW got hold of customer care who just give you the numbers that no one answered. So it's really "CUSTOMERS WE DON'T CARE!"