CAPITEC FOREX DEPARTMENT

I had an international deposit made into my account last week Wednesday and the sender sent me to by Friday that the money was deposited. I went to a branch to get clarity and we called the Forex call center and we waited for like 30 min and the call was not answered. The agent at the branch told me that it usually takes 5 days to get the sms for clearance. Today is Thursday and still no answer and calls are not answered when try call the forex department.