Capitec Forex Department

Does the Forex department even exist?!! You send emails, no response. You call, and you’ll hold for over an hour with no response! You guys introduce something that you can’t even maintain! We’re sent forms to fill out because of a “new policy” and next thing our funds take time to be released?! Make me understand what sort of game y’all are playing please! This is our hard earned money and we’ve got debit orders returning, rent/school fees/transport etc. to pay. This is honestly frustrating and a huge inconvenience. I’m leaving this ****ty bank because honestly can’t be treated like this and fight for money that belongs to me! Your forex department customer service is a mess, a circus to be exact!