Capitec Forex Department

Item: Capitec Bank
Rating: 1
Author: Selome M

I have bee trying to call the Forex Department and every time I'm getting different Stories. I'm calling back and firth the telephone service is disgusting and it look like Capitec has no time for its clients. I have called I don't know how many times and how many time to put the phone down due to me holding forever.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

22 Oct 2018, 08:15

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply22 Oct 2018, 08:15

Official

Capitec Bank's replyOfficial

23 Oct 2018, 10:56

Good day Mrs Philander
I trust that your issue is now resolved with the relevant department.
Viwe Bokveldt
Complaint Management
Capitec Bank

Capitec Bank's reply23 Oct 2018, 10:56

Official

Good day Mrs Philander
I trust that your issue is now resolved with the relevant department.
Viwe Bokveldt
Complaint Management
Capitec Bank