Capitec Forex Call centre

Capitec Forex call centre agent Simara and your colleagues stop acting like Immigration Officers do your job.

You had your internal C Alert that indicated the grace period granted to all clients with expired passports or permits (that expired during COVID-19 lockdown)

If indeed expired documents are an issue why was my Capitec account not frozen the time when it expired?

My account is active and now when you have to release international funds into my account you tell me about immigration act.

There is a loophole in your so-called system and policy and instead of acknowledging it you make my life and the branch consultant that assisted me.

Ask other banks how they have deal with foreign client's expired documents.