TH
Tina H

1 reviews | Active since Nov 2024

02 Nov 2024, 14:21

CAPITEC FOREX

I usually send money from my international account to my capitec account but this time I sent the money on the 24th of October, they did notify me and asked me to confirm wether the money is mine or it’s a **** and I did as usual, then they said the money will reflect in my account within 24 Hours which I have not received until now. Wrote them emails, no response nothing.

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Replies (3)
Capitec Bank
Capitec Bank's reply02 Nov 2024, 14:35
Official
Good day Tina. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Tina H's update02 Nov 2024, 14:39
Reviewer Update
Thank you I will wait.
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Tina H's update05 Nov 2024, 13:35
Reviewer Update
Good day.
I got an email from capitec asking for my alternative number since they couldn’t reach me on my other number, gave them and nothing has been said after. My worry is I need the money, it’s been too long and I’m struggling to do anything. Seems like the only time they respond is when I write here.