CAPITEC FOREX

My brother left to work overseas in Saudi Arabia. Before he left we went to a Capitec branch to find out what needs to be done in order for his bank account to work. We were handed a Standing instruction form and told to complete it and bring it back to the branch for them to send it off which was done on the 27th Of July 2019. A week ago he transfered money to SA but it didnt show. I called capitec and the lady at the Forex department informed me that they need the standing instruction which I AGAIN send through. I received an email from them saying that they would get back to me in 2 working days. It is now the 3rd day and still no feedback. The number for Forex is also not working today!! Can someone please assist me with what is going on!!!