Capitec Forex

I am disgusted with the (lack of) service i have received over the last few days, I have been trying to get hold of the Forex department since Monday, I have spent more than 6 hours each day on the phone trying to get through to find out when my payment will be released, i have been calling *** as well as ***, I have also called your customer care number and all they do is transfer me to the same forex line which just keeps me on hold for hours! I have sent multiple emails to various email addresses including the standard customer care email as well as the InfoForex as well as the SIForex email address. All of my documentation is up to date and i am not able to get through to a single person who can help me. I have opened multiple cases with the customer care with the promise of some kind of resolution without so much as a call back! I have had the absolute worst looping customer service with the Twitter account too. I need help. A financial institution that is supposed to be responsible for our salaries with this type of negligence is very concerning. Without a reply from anyone who can help feels like the bank is withholding or *****ing these our monies.