CP
Chanté Prinsloo
1 reviews | Active since May 2018
06 Jul 2019, 13:23
Capitec Forex
I am currently in Holland, and I made an international payment to my Capitec account. They sent me an email saying they couldn’t contact me. I then provided my international phone number, and after 3 days they said they couldn’t reach me on the international number, but no one tried, I then resent my international number via email, and no contact as of yet. This has been almost 1 week since then, and no contact yet. Not very happy with this ..
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Replies (2)
Capitec Bank's replyOfficial
08 Jul 2019, 11:03I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Best regards,
Capitec Bank's reply08 Jul 2019, 11:03
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
09 Jul 2019, 09:50I trust that your matter has been resolved. I sincerely apologise for the inconveniences caused.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply09 Jul 2019, 09:50
Official
I trust that your matter has been resolved. I sincerely apologise for the inconveniences caused.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Best regards,