Capitec Forensics Department is a joke

I made an online purchase and an EFT payment to the supplier who turned out to be a *******. I called Capitec to reverse the payment and was told that I must speak to the ***** department of FNB seeing that the receiver's account was an FNB account. I logged a complaint with the FNB ***** department and my case was closed because I am a Capitec client.(NO ONE BOTHERED TO CONTACT ME) Today, I logged a ***** case with the forensics department of Capitec and an agent, Nomfanelo Mabuela, supposedly did an investigation and contacted FNB within an hour and told me the funds have been utilized on the side of the FNB account holder and I will have to take this up with SAPS.

I am completely disgusted with the way this was handled. I was not given the right information from the very beginning and now my money is just gone. This is horrible! Clearly Capitec is not interested in helping a loyal customer retrieve their funds. No one knows what they are doing and no one cares to do a complete and diligent job. Thanks for nothing!!