Capitec Forensics Department

Our Homeloan at SAHomeloans needs to be approved, however, somebody committed identity theft in 2014 with my husbands ID. SAhomeloans made us aware of this. We went into the bank o n the 08/04.2018 and up until this day Capitec Staff in the Eldorado Park branch is struggling with Lee-ann Windvogel and her managers and co-workers to get a resolution to this query. Capitec Forensics did remove the prevention but listed my husbands ID number at the south african ***** prevention services. My husbands finger prints were not in the ***** documents and neither did he sign or neith did the ***** department try to contact him since 2014. Now my husband and I are struggling to get his name off and all Lee-anne needs to do is remove the listing with Reference SH ********** 5. Yesterday Regina said she would and it would be resolved today and nobody answers the phone. Capitec staff cant get hold of them to assist my husband. Please fire this woman because she is literally making fools of us in our faces and up until today she has done nothing, she doesnt care, she just does nothing, and her manager and co-workers. We sold our house already and SAHomeloans only needs this to be sorted so that we can have the new house. Lee-ann Windvogel is really messing up our lives for a mistake she made and she doesnt want to fix it or take accountability. If this will not be fixed I will be going to the newspaper and tell everybody how pathetic Capitec Fraid Department is. They cant even help us to just remove the listing and change it from client to victim so that it can reflect my husband is a victim and not somebody who has comitted *****. Please fix this immediately as Capitec ***** Department should be audited, they just so whatever they feel like and mess up peoples lives and refuses to fix it. Because of Capitec Forensics Department we will be in the streets without a house. Stop messing other people around and do youll work. We have not received a reference number from Capitec ***** department.