1 reviews | Active since Dec 2018
On the 4th of december i received R80 000 from my son ,the R80 000 was transferred from his capitec account to mine ..few days later i went to the bank to try and make purchases ,that was when i realised that my account has been blocked ,i then called capitec to ask why is my account blocked ,i was told by a capitec call center agent to go to the branch to find out why my account is blocked ,i then went to a capitec branch in Pretoria ..one of the capitec consultants called forensics to find out why my account has been blocked ,she was told that my account has been blocked because I received ********** funds ..for the block to be removed i need to do an affidavit at the police station and provide them with proof of what the funds were for,what i know is I borrowed my son R60 000 last year because he wanted to trade on the forex market ..he promised to return the R60 000 with interest which is what he did when he sent me that R80 000,he used to R60 000 I borrowed him to invest it with a guy who promised him R160 000 by the end of the year as a return on his R60 000 .the trading guy then paid R115 000 into my sons account ,and he promised to pay the rest of the money by the end of the year ..the R80 000 I received from my son was from the R115 000 he received from the forex trading guy .according to the bank the forex trader transferred ********** funds into my sons account hence his account has been blocked and capitec also blocked my account and two other accounts my son had sent money to ..what capitec did was block every account that received from my sons account including mine .I then went to capitec to submit documents the affidavit and proof of payment provided by my son showing that he did send R60 000 to the forex trader to trade on his behalf .we also made print outs of the screenshots the forex trader used to send to my son to show him how trading was going ,a consultant at the capitec branch informed me that we need to bring the forex trader to the branch with his affidavit ..we told them that the forex trader is no where to be found ,obviously the guy will not show up knowing that he committed a crime ,capitec was unable to assist us ..i then called the capitec call center to ask what I should do next ..i was given forensics email address to send all my documents ..of which i did ,it has been a week now still theres no feedback from capitec ..the call center agents are rude so are the branch consultants ..I received my pension into that capitec account ..my life is in hold now ..so are the lives of the other two people who received from my sons capitec account ..can capitec please try and resolving this ..we are also victims of crime we had no idea that the funds we received were ****** ..
Best regards,
Best regards,
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