Capitec forensic team is useless686

I have been a victim of a deposit **** whilst using Capitec. I deposited money from my account to another account which turned out to be a ****. I immediately reported this to Capitec in Durban and have and even went to the police. I was told that their forensic team will call me within 24 hrs. No one has called me and when I called them this morning I was told that I needed to go to the branch to get feedback and I cannot get the number for their forensic team. What kind of ****er is that my money was taken from my account and the person was usi g a capitec bank and Capitec doesn't seem to care as I need. To go to the bank everytime I need feedback as they are too busy to call me. I will be reporting this to the Bank Ombudsman