Capitec Forensic Flop

<p>I moved to Capitec because of their low banck charges about 4 years ago. In 2014 I was a viction of atm ***** at Park Station. I immediately went to the Capitec bank there which is like 2min away from the atm I was withdrawing. Although it was already knock off time, the ****sultants nd the manager at that branch were very helpful. Forensics was contacted and i was adviced to open a case with the cops and revert back to them with the case number. This I did but to date nothing ever came off that. I recently lost my card and ID. so because of a hectic work schedule, I only went to the branch on Wednedsday because Ii kew on Thursday we will be getting paid and I needed a card. There I was informed my acc was halted because of suspicion of phishng activity. The consultant there was very supportive. She contacted Forensics and spoke to a Jannie Coetzee who informed her that he called some people who claimed I sold my card for R5000. Now does it make sense that I would sell a card where my salary goes in? would I put my livelihood at the mercy of *********? What irk me is the tone of voice this Janne Coetzee was speaking in because I could hear him, he had already found me guilty . So Jannie and his colleagues failed to get into contact with the ********* that stole from me in 2014 but convenently had the contacts of other supposed ********* in 2016? I called the client care tiredlessy from Wednesday afternoon, spoke to about 6 different consultants who all told me I must bring my payslip to get my salary. I did that yesterday and to my dismay Forensics had other requests .like proof of employment at 16h:00...why was this ommitted from the endless calls I made? I JUST WANT MY SALARY SO I CAN END TIES WITH YOU PEOPLE. THEY FAILED ME ONCE AND THEY ARE FAILING ME ALL OVER AGAIN. MY FAMILY HAS TO ENDURE A GREY WEEKEND!!</p>