CAPITEC FORENSIC DEPT STILL CANT VERIFY A COURT ORDER TO UNFREEZE 3 BANK ACCOUNTS

Hello Peter, its been 7 days of suffering as we cant access our money because the Capitec Forensics Dept is busy confirming the Court Order we submitted and the Capitec Branches say they are waiting for the Head Office to respond to the emails they send as Consultants .

Nondi Tsholoba Complaint Management Officer says she is waiting for the Forensic but we are unhappy with that as 7 Days is a Torture to us not accessing our money and our Black Friday Plans have been ruined as we cant do shopping as we have planned .

I must say we are very disappointed with the Service received from the Capitec Branches and the Complaints Department . Our Capitec Accounts have been closed for weeks pending the outcome from the Court and we submitted the Court Order last week Friday 16th November 2018 at the Capitec Branches . On Monday when we realised our Accounts are still Freezed we lodged a Complaint as this is an “URGENT MATTER” our lives are on hold as we don’t have access to our money even though we (myself, my Father & Brother) have submitted a Court Order that clearly states that you must now open our Bank Accounts ???

I cant understand the reason why it would take so long for your Forensic Dept to verify this Court Order but Closure of the Accounts was done in with immediate effect . Its now full 7 days since we submitted the Court Order and the Court Order that you received clearly stated that we will be attending Court on the 16th of November and you were also the Respondent on the letter meaning you are aware of the decision as you were supposed to send or request the Verdict of the Court last week .

After this ordeal we are definitely closing our Bank Accounts as its very clear that your Bank does not care about its Clients .