Capitec forensic department very useless

Hie i run a gas distributing business and a client purchased gas and transferred money to my capitec and my business partners standard bank account,and after 3 days a hold was put on my account and partners account and when we went to our separate banks we were told that standard bank has requested a hold to be put on my account as they had put a hold to my business partners account,i have been visiting the bank wasting my fuel and calling the call centre with my airtime and every time i have been told the same story that the forensic department will call me and no one does call me,and the funny thin my partners account from standard bank have been unfrozen as standard bank told her that she's been cleared but Capitec keeps on telling me that they are waiting for feed back from standard bank,i don't if they are lazy of doing their jobs or they simply don't care that they are ruining my life,my business now i cant cope because i keep calling or visiting the branch just to hear their stupid excuses every day that they will call me. May someone please do something and do his/her job.