Capitec forensic department poor service

On the 3rd I made a payment of 63000 to a capitec beneficiary and his account got blocked on the same day he asked for help and capitec could not unblock his account so I resorted to a recall my bank contacted capitec and told us the couldn't process recall without calling the beneficiary.the beneficiary and I m matlala have been waiting for the call ever since and nothing to avail .So May the account please be unblocked it's m matlala acc no ***