CAPITEC FORENSIC DEPARTMENT PATHETIC SERVICE AND ATTITUDE!!!

TO WHOM THIS MAY CONCERN.. AS I DO NET GET ANY FEEDBACK, I WISH THAT THIS WHICH IS NOW THE LAST OPTION WILL ASSIST IN RESOLVING THIS PROBLEM.

I AM A CLIENT OF CAPITEC BANK SINCE 2014. I THOUGHT THAT THIS WOULD MEAN SOMETHING FOR THE BANK AS THE LEAST I EXPECTED IS SERVICE FROM MY BANK. ON 2 MAY 2019 I REALISED SEVERAL TRANSACTIONS WERE PERFORMED ON MY ACCOUNT BETWEEN 30 APRIL 2019 AND 1 MAY 2019. I RECEIVED A WHOLE LOT OF SMS NOTIFICATIONS OF TRANSACTIONS PERFORMED ON MY ACCOUNT, AS I ASSUME THIS WERE NOT SENT AND CLEARED DUE TO WEEKEND/PUBLIC HOLIDAY. I LOGGED INTO MY CELLPHONE BANKING AND REALISED OVER R9000 WERE OUT OF MY ACCOUNT. THIS WAS ON 2 MAY 2019 IN THE MORNING JUST AFTER 08H00. I BLOCKED MY CARD ON MY MOBILE BANKING AND CONTACTED CAPITEC IMMEDIATELY TO INFORM THEM I DID NOT AUTHORISE THIS TRANSACTIONS AS ALL OF THEM STARTS WITH "SB-AND NUMBERS " (NO ONE ENDING WITH THE SAME NUMBER).. I ASKED THE CONSULTANT WHAT I CAN DO AS THIS IS A HUGE INCONVENIENCE, AND THEY ADVISED ME TO GO TO MY NEAREST BRANCH FOR ASSISTANCE. NOT HAPPY AT ALL, I WENT TO CAPITEC BANK IN CRESTA MALL, SPENT OVER 2 HOURS AT THE BRANCH WHERE I ONLY HAVE 60MIN LUNCH PER DAY, AND I AM EMPLOYED FULL TIME AS WELL. AT THE BRANCH THE CONSULTANT WHO ASSISTED ME WERE VERY HELPFUL I MUST SAY. BLOCKED MY MOBILE BANKING, INTERNET BANKING, ETC. THE CONSULTANT DID ADVISE I WILL BE CONTACTED SOON AS THIS IS A SENSITIVE CASE. AFTER NO NEWS AND WITHOUT MY MONEY, STILL HEARD NOTHING, I PHONED CAPITEC FORENSIC DEPARTMENT ON 6 MAY 2019. SO I PUT IN EFFORT FROM MY SIDE TO FOLLOW UP. NOW THIS CONSULTANT IN CHARGE ADVISED ME THAT APPARENTLY I WILL NOT GET MY MONEY BACK. THE MALE ASSISTING ME, WERE NOT HELPFUL AT ALL! HE CLAIMED THAT I MADE THE TRANSACTIONS AND THAT MY MONEY WILL NOT BE RETURNED AS THE MERCHANTS IS APPARENTLY WITH OTHER BANKS. AND IF THE PAYMENT IS CLEARED THERE IS NO POSSIBILITY IN REVERSING IT. THEY REASON FOR THIS HE CLAIMED IS BECAUSE THE CASE WERE REPORTED AFTER 48 HOURS!!! NOW I ADVISED AND INSTRUCTED HIM FRIENDLY THAT THEY NEED TO GET TO THE FACTS AND RECORDS AS I REPORTED THIS CASE WITHIN 12 HOURS, IT IS NOT MY RESPONSIBILITY FOR THE DELAY BETWEEN DEPARTMENTS!!! THIS IS THE WORST, WORST SERVICE I GOT, AND UNTIL TODAY I HAVE NOT RECEIVED ANY CALL NOR FEEDBACK REGARDING THIS. I REQUESTED A REPORT AS PROOF FROM WHERE THE TRANSACTIONS WERE MADE FROM, AND STILL NOT RECEIVED. FURIOUS, WHEN I ASKED THE CONSULTANT "SO NOW YOU ARE TELLING ME I WILL NOT GET MY MONEY BACK, IF I DO NOT GET ASSISTANCE FROM CAPITEC AS A CLIENT, DO I NEED TO REFER THIS TO THE BANKING OMBUDSMAN?" HE ANSWERED AND OFFERED TO MAKE SURE I HAVE THE DETAILS FOR THE OMBUDSMAN. I WAS SO SHOCKED AND STILL WAITING FOR FEEDBACK. I DID NOT SE WHY I NEED OR CAN CONTINUE WITH A CONVERSATION WITH THIS CONSULTANT. NOW THIS IS NOT THE WAY THAT I WANT TO GO, BUT THIS LEAVES ME NO CHOICE BUT TO SEEK FOR SOMEONE WHO WILL HANDLE THIS CASE S IF IT WERE THEIR OWN.