Capitec Forensic Department Not Efficient

On the 16 of November i called in to report transactions that were made on my account yet i had my card with me the entire time, so i assume someone cloned my card, i blocked it and proceeded to getting a new card on the 17th of November.

On the 16th when i spoke to the consultant she informed me that the case would be investigated and once this is done then id get my money back and that it takes 14 working business days to investigate today is the 11th of December and capitec has not come back to me ive tried making contact without any success i keep getting the same answer that the case is with the forensic team and their is no direct number to this department and they do not respond to emails.

I know to Capitec R5000 might be small money but to me a normal citizen and client of Capitec its a lot, i just want my money returned to me and whoever is doing these ****s to be found and arrested!