Capitec Forensic Department failing clients dismally

I operate an Aluminium Business and I received a deposit in October from a client and failed to deliver as expected. I then communicated with the client and made an agreement to pay month end of November. In November, my capitec accounts were frozen i visited the branch on the 28th Dec 2020 to find out and only be told that FNB has reported me as **** and i am required to submit the Affidavit and Proof of Payment of which i did but still my funds are still frozen. The branch manager has been very helpful but the forensic department does not respond to her emails and calls. Please anyoneadvice if there is a quicker way to force the forensic department to unfreeze our accounts especially after submitting all required documentation