Capitec Forensic Department

Capitec Bank Forensic department is pathetic , on or around the 16th of October 2018 I was ****med by one of their clients ( Capitec Clients)in which I paid an amount of R60 000 to the account for purchasing a car Hyundai H1 which I never received.I reported the incident to my bank who in turn requested the Capitec to block the account.inwas told that the account was blocked with some funds in the account,I also opened the case of ***** and provided them with all the required information that was needed,Since then I have been sent from pillar to post , with them not wanting to commit on direct feedback about the exact amount that they were able to block from this account and also when will I be refunded, They are refusing to tell me the amount that they blocked , my bank (FNB) says they can not tell me bec Capitec might tell them the figure and then change the figure later which makes me very suspicious about their conduct. On the 1st of November I sent Capitec an email regarding the same matter and they responded on the 06 of Nov , they told me that they given feedback to my bank , when I check my bank they are telling me that they are waiting for Capitec to give them feedback as they have requested an Indemnity from them. I sent them another email on the 8th of November in which they responded that feedback was given but no feedback was sent to my bank .This is very fastrating as it looks like I will not receive any money back from this account and yet they were funds that were blocked...The Incident number is ********** 2. Can I please get some assistance regarding this issue.