Capitec Foreign Exchange Department - USELESS!!!

Hi. I am so disgusted with Capitec Bank's Foreign Exchange department. I have been waiting for almost 2 weeks now for the a payment to reflect in my account. After speaking with to an agent last week Friday morning, I was told that the money would reflect in my account before the end of business day on the 1st of October. Only to be phoned later that afternoon to get told that there is still a problem with this transaction and they cannot tell me when this will be rectified!!! I am struggling to get a hold of any agent to try and solve this as I nred answers as to when my money can be expected, but no one is answering. What kind of ****py service is this suppose to be be. I am strongly considering moving to a different bank. The service is poor and no one really cares or bothers to phone you back ever!!! I highly doubt it if they even respond to all our complaints on Hello Peter, that is how pathetic they are!!! How, much longer do I have to wait for my money to be released?!?! THEY JUST DON'T CARE!!!