JB
JoAnne B
1 reviews | Active since Jul 2023
26 Jul 2023, 14:53
Capitec Foreign Exchange
Since the 20th of July I tried getting hold of the foreign exchange department , I have phoned almost more that 30 time a day on 3 different numbers provided , I have sent multiple emails requesting for them to contact me and still nothing. This is ridiculous , I have wasted enough time and money on them. This is really bad service and what can we do ? Complaining doesn't even help 😡😡
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Replies (2)
Capitec Bank's replyOfficial
26 Jul 2023, 17:33Good day JoAnne,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply26 Jul 2023, 17:33
Official
Good day JoAnne,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
JB
JoAnne B's updateReviewer Update
28 Jul 2023, 11:09Please !!! This is F***ing insane 😡😡 I'm still waiting , no one has contacted me regarding the matter !! More than a week and I'm still struggling to get a hold of the foreign exchange department .. More than a 100 times that I tried to phone and you are still "experiencing a high volume of calls" bulls*** , my patience has run out now !! I want my money , someone better contact me TODAY !!!!! Your service is very poor.
JB
JoAnne B's update28 Jul 2023, 11:09
Reviewer Update
Please !!! This is F***ing insane 😡😡 I'm still waiting , no one has contacted me regarding the matter !! More than a week and I'm still struggling to get a hold of the foreign exchange department .. More than a 100 times that I tried to phone and you are still "experiencing a high volume of calls" bulls*** , my patience has run out now !! I want my money , someone better contact me TODAY !!!!! Your service is very poor.