Capitec *****!!!

On the 9th of Feb I was at work received a notification money was deducted from my account I've never done online purchases contacted Capitec and disputed the transaction been more than 48hrs and received feedback they can't recover my funds that disappeared from my account. Their ***** department and call center is absolutely the worst to deal with..How do they not insure their customers or pay them back? This is utterly ******* & the worst bank to bank with ****** *****s and *********** staff!!!