Capitec feel nothing about your money

So basically what happen was I was ****med and the following day the amount still show in my account and I ask the bank please dont send the money to the merchant but they dont care at all about your money but are happy to take your fees every month all there workers at the kempton park capitec branch is rude and arrogant same goes for the there call centre they dont want to help you at all what they do is delay and delay and delay your dispute they have no sympathy towards your hard earned money they feel nothing