Capitec feeds its clients to ****, beware

So because we decided to trust capitec to be the best bank, that's why we are being played like fools? I cannot believe someone literally gave me a non existent reference number for such a sensitive case. I'm having the worst year ever because of capitec. So I've requested a dispute from some ********** locksmith for more a month now and all I've got is "there's nothing we can do" or someone will call you! After posting this issue on hello Peter time and again I get calls from the complaints department, which has initially given me hope only to find out they just wanted to get me out of the way since I was given a non existent reference number to trace the issue. So Friday the 20th,after my hello Peter review I got the call from the card dispute department.a lady promised that the dispute will happen in 48hrs after I send the proof of purchase Which I asked for her email address and she insisted she will send an sms. Up until Tuesday 24th December there was no sms. So I called, which is the day I was given a non existent reference number. And I was told there's nothing on the system about my case and I had to report all over again. Nothing happened as the lady told me there's nothing she can help with. Up until today nothing happened and I yet again called and had to hold for more than ten minutes as usual. I was then told the reference number does not exist! It was only after providing my ID number that I was told the matter is with the card dispute department, which I knew. And that they they called me on the 24th,which is a lie because I am the one who called. But still there was no help whatsoever. I then requested to be transferred to the card dispute department, which I was but I held while the phone rang for close to 15 minutes and I hung up. What must happen before one gets help at capitec! And why is capitec endorsing that it's consultants play clients for fools? We might not be bankers but we are wise in our fields to be played like kids. Now that I wrote a review, I know I will receive a useless call that will end up as useless and helpless like the rest. Illa just write the review for those who think capitec is the best to see. If anything, capitec is the worst bank ever