Capitec, fast *******!

This complaint follows on a previous one, see below.

After my previous complaint, Capitec sent me a message here on Hello Peter. Basically saying they tried to call me and could not get hold of me so I had to respond within 24h or the complaint will be marked as resolved.... Wow! How is that for service! Your KPIs must look really nice! Resolved all within 24h! You know you can search my cell number on your system so get my email address?

If you read my response you would have read that I have emigrated, I'm on a different time line and you will not get hold me on my cell, I will not give you my new cell number and you can respond per email. But I guess this complain will be treated as the one before....

Original complaint: I had long term investments with Capitec that I had to cancel due to cash flow issues. Capitec’s cancellation fee was the reversal of ALL the interest on each investment FROM INCEPTION! Now you cant discuss it with the clerk you are dealing with as they are none the wiser and have no authority to change it. I took Capitec to the Ombudsman which said they cannot do anything about it. The cherry on top was that Capitec confirmed that I am still liable for the tax on the interest to SARS even though I did not receive a cent from them.

Take your money to another bank and make sure you get in writing what the cancellation fees are!