Capitec **** information!!!

I have a savings account with Capitec Bank and, therefore, a debit card. This debit card expired at the end of March 2020 and due to no fault other than my own I never had it replaced. But imagine my delight and surprise when I received an SMS from Capitec informing me that they note that my card had expired but not to worry because during the lockdown period I could still use it. In other words it would be valid during the lockdown period. So off I went to do some grocery shopping only to be shocked and embarrassed when the lady at the paypoint informed me that my card had expired and she could not process the payment! So Capitec thanks for nothing!!! Please explain to me what part of your SMS I did not understand??? Very **** customer service is that!!!!