“Capitec Failure: Ongoing Delays with No Resolution”

I’m so dissapointed in Capitec bank. On the 17/03/2026 i went to an ATM to deposit money in Brixton very early in the morning. While depositing the ATM went out of service and never returned my money. I immediately went inside the bank to tell them my issue they looged a dispute same time and the consultant told me it would take at most 24 hours for my money to reflect in my account. To date I have not received my money they keep on telling me its under investigation by a specialist team. One, what are they investigating coz this is not a ***** case their ATM swallowed my money. Two how long do the so called investigations take because its month end i need to pay my bills i feel they do this deliberately what so difficult in verifying that the ATM was faulty and there is an extra amount deposited which was never allocated. Please don’t deposit in Capitec ATMs they are so *********** and their customer service is trash period you cant even call anyone to find out whats happening. I’m so ****ed right now ver ****ed