TA
Tasneem A

1 reviews | Active since Jul 2012

25 Oct 2018, 09:50

Capitec failure

I have a loan and credit card and have been told by Capitec staff that you automatically pick up on the system when companies pay their staff. As the company I work with registered they pay on the 24th (About 21 years ago) Times have since changed and they pay on the 25th which means I get my money by the 26th if i am lucky. but I get harassed with multiple phone calls (some of them silent and hang up a few times) EVERY month as if I am a ***** going to run off with their money. I explain every month i get paid after the 25th yet i get calls every.single.month. I have been in to the branch countless times asking to change the dates but they are unable to. You are proving to be incredibly useless.

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Oct 2018, 11:26
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,