DK
Danja K
1 reviews | Active since Feb 2017
01 Oct 2020, 13:47
Capitec fails to deliver yet again
Once again, I cannot apparently use Capitec's proof of payment email notification. They just don't send it, and the telephone consultants cant answer why. Its been "escalated" again (bear in mind this is ongoing since March 2020) Yet the bank continues to charge me "bank fees" for "services rendered"
What an annoyance to have to call in weekly for such mundane things, it's frustrating beyond words.
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Replies (2)
Capitec Bank's replyOfficial
01 Oct 2020, 15:57I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Oct 2020, 15:57
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
06 Oct 2020, 09:02 Good day Mrs Calver As discussed telephonically, we are aware of the matter and are working on a fix. We unfortunately do not have a turnaround time for it. Kind regards Complaint Management Capitec Bank
Capitec Bank's reply06 Oct 2020, 09:02
Official
Good day Mrs Calver As discussed telephonically, we are aware of the matter and are working on a fix. We unfortunately do not have a turnaround time for it. Kind regards Complaint Management Capitec Bank