Capitec failling apart

I had a transaction go off my virtual card for an amount higher than the transaction limit that was set. Capitec took 1 month to get back to me after several follow up. It was a merchant where I tried cancelling a subscription but they are not allowing it. Capitec is now saying I had to cancel the virtual card. They had no information on their site about that subscription can go off for higher amounts than your limit.

Secondly, I upgraded my phone and Capitec's App did not work on it for 2 months. I had to do mobile banking and none of the limits I set app****. I increased the transaction limits to make payments and was charged several times because the mobile banking limits did not take effect.

Thirdly I sometimes have it that transactions go off 3 months after I used my card.

Capitec is not what they were anymore and it is time to change. One cannot rely on Capitec with so many systems that are failing.