Capitec Failing us

Item: Capitec Bank
Rating: 1
Author: Mkiva Fè

My cell c contract debit order failed. But statement shows that i had enough funds.

I phoned cell c, they say bank should know what is the issue.

My concern now is that, i will be charged extra R70 for an unsuccessful debit order.

Its not the only issue, another issue is that i tried to withdraw at one of Capitecs ATM in East London, ATM returned error and did not give me money, but capitec charged me transaction fee

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

04 Feb 2019, 13:36

Please accept my sincere apology for the frustration you experienced as result of this incident.

Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply04 Feb 2019, 13:36

Official

Capitec Bank's replyOfficial

04 Feb 2019, 16:24

Good day Mr Mkiva
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank

Capitec Bank's reply04 Feb 2019, 16:24

Official

Good day Mr Mkiva
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank