Capitec failing to unlock my account after 14 days

Good day. I really need help. I am not getting help with Capitec after they have stopped my capitec bank account. They gave a reference to go to court which i did and got a court order to get my bank account unlocked immediately. The latter was submitted on the 30th June at Capitec in Bolder and when i followed up today i saw on their system that the ticket is closed but my account is not open. I have already visited the Capitec branch in Woodmead and they say only legal queries need to assist with this and when calling their Legal department they say they cannot find the submitted court order which was submitted at their Bolder brunch. I have called and send emails and they still need 5-7 working days which i don't have as my first submission was done on the 30th June. Please assiost