Capitec failing to resolve cash jam there turning around time it's sucks and depressed when it comes to cash jam 30 days is to long

Saturday 16 November 2024 I make deposit st capitec so****uve when I was busy ATM closed the White roller door thing I immediately called tall free number to make sure that my money is has gone through to my account the gave me ref number and talled me that the matter will be attended Monday as ATM custodian don't work weekend so I must call Monday to do follow up .today I called yoo I was not happy about the answer I got from one of capitec consultant over the phone she talled me that she is not sure about turning around time it can take 30 days for my cash jam query to be resolved don't you think is quite stressing for other queries to take so many days especially cash jam and for your consultant not knowing their exact turning around time it's inconveniencing and stressing imagine making deposits of R9800 when you done roller door of ATM closed and here I have business to run Money was for stock now I have to wait for so many days for me to get my money .improve your services as Bank and upskil your consultant your can't tell customers that you don't know what is the turning around time or I'm not sure is unprofessional .I need exact date that when am I going to get my money can my query resolved please here is the ref number *** I have business to run that money was for me to buy stock there answers I'm getting is not what I want .was expecting to get better service like what I got how could cash jam take the whole month what a worse Bank ever I won't recommend it to one of my close family and friends *** my name is ronewa prudence singo unhappy client