TM
Thato M

1 reviews | Active since Mar 2021

17 Dec 2024, 23:33

Capitec failing to protect ****** Funds

My funds were taken under duress, during a hijacking. Called the *****ulent departments to reverse all transactions made in that five hours after being released. I was told everything has been blocked. However the information was not correct as some monies were withdrawn after I have reported the incident. Other funds were transferred to account numbers which capitec never traced or made an effort to know what they belong to. All I have been told is that they are investigating my matter, while no case number has been taken. All I was told for the passed two weeks is that they will request recordings of when I was reporting my account to be frozen.

Capitec is giving ********s justice to take away our hard earned money, they only care about themselves.

They don't care about their clients

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Dec 2024, 07:24
Official
Good day Thato, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.