DH
Donavin H
1 reviews | Active since Aug 2015
27 Apr 2020, 12:44
Capitec - failing at the basics
App is unavailable more time than it's up & running. Cash accepting ATM's in Delmas branch & Springs The Avenue's almost never working.
I left ABSA bank due to bank charges. At this point I'm willing to pay higher costs just to have reliability & consistency - something CAPITEC are failing dismally at.
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Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
28 Apr 2020, 09:42Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Apr 2020, 09:42
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
DH
Donavin H's updateReviewer Update
15 May 2020, 14:08Thanks CAPITEC. You're good at calling. Not so good at fixing the problem. I was told I am wrong- atm's always available. Called a **** by both branches. Today again, needed to use cash accepting atm at Delmas. Agaon, offline.
This time i took a photo to prove you lie.
This time i took a photo to prove you lie.
DH
Donavin H's update15 May 2020, 14:08
Reviewer Update
Thanks CAPITEC. You're good at calling. Not so good at fixing the problem. I was told I am wrong- atm's always available. Called a **** by both branches. Today again, needed to use cash accepting atm at Delmas. Agaon, offline.
This time i took a photo to prove you lie.
This time i took a photo to prove you lie.