Capitec failed to protect my money

Dear Hello Peter,

I recently got ****med on my Capitec Bank Savings account, it was on Sunday, at night, around 11pm, i was a normal Sunday sitting and catching up with my work, suddenly, i received a notification sms from Capitec of a purchase R2 146.90, from a company called Grammarly.

I immediately went to the App to check whether it's an Unauthorised debt order, but i realised that its a purchase rather. Shocked and confused, i then stopped my card on the App, and called Capitec Bank Emergency Line to try to find out what just happen. Through an investigative process of question and answer, they told me that they will be investigating further.

After weeks of following up, they finally called me and said they were refunding my money back the R2 146.90 into my account, they did that after the call and they reserved about R150 as a holding cash for further engagement with the American company Grammarly.

This is 2 months later now, i am receiving a call from them they saying they "have engaged with Grammarly and Grammarly sent them details about the transaction, my email address and my card details etc as proof that the details match, therefore it's proof that the transaction is legitimate", furthermore they are retaining the R150 amount they reserved and they have also re-debited the R2 146.90 back the Grammarly account.

Shocked as i am trying to figure out what just happened, and realising that Capitec Bank just sided with the ********** and helped them to take my money. I am beyond frustrated, hurt and perplexed because every time i make a purchase on the internet which mostly is Takealot, i always receive an authentication to approve the purchase, in this case i never received an authentication just a notification sms.

I am honestly so disappointed because i have been with Capitec Bank for about 8 years and i never felt this insecure about my money. Capitec Bank will unapologetically throw you under the bus any chance they get, they have failed to protect my money, they will side with anyone how gets access to your bank account without authority like the R99 ******** that they fail to stop to access your money every month, their banking system like any other banks have flaws but they will never admit that.

I know there is no better bank in South Africa, but i am willing to reconsider the loyalty i have for Capitec Bank, because they failed to protect my money. CAPITEC YOU FAILED ME.