capitec failed to investigate a case of *****

Dear capitec its been a year since you failed to investigate a case of *****! Which you closed citing no communication from the external bank. Upon engaging with the ombudsman i discovered that the external bank did communicate with you!!! To cut the story shot the external bank successfully managed to recover my funds Right now they are waiting for an indemnity form from you just to process the refund

Tell me why its taking you a week just to send back the form

This has been taking take for too long

.you need to up your game