DB
Desmond B

1 reviews | Active since Aug 2017

02 Aug 2017, 22:13

Capitec failed to help me

<p>I had a trip to Botswana and swiped my card on the 19th July at an engen one stop for the amount of R4150, on the 22nd at 03:00am a similar amount of R4179 went of my account that I know nothing about, I contacted the garage and they refuse to help me, I went to my branch and shockingly I was told that this has got nothing to do with the bank and that I must sort it out myself, I called the customer care and was told pretty much the same. I want that money reversed cause its mine, and I expect my bank that says how can we help you to actually help me, by no means can I afford to just throw R4179 in the water. Please can someone help me.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply03 Aug 2017, 09:12
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply10 Aug 2017, 14:12
Official

Good day Mr De Beer

Please be advised that your matter has been resolved and notification via SMS has been sent.

Kind regards

Nondi Tsholoba

Best regards,