CAPITEC FAILED TO ASSIST ME.

CAPITEC DID ME DIRTY, ON THE 26TH AUGUST THERE WAS A DEBIT ORDER THAT WENT OFF AND TOOK MY MONEY R4,252.16 I THEN WENT TO CAPITEC TO ASK ABOUT THIS DEBIT ORDER THEY CHECKED AND SAID I AUTHORIZE IT AND THE NAME OF THE COMPANY THAT TOOK MY MONEY IS LEPULWA WHICH WAS NEW TO ME I NEVER HEARD OF THEM NOR APPLY A LONA WITH THEM, CAPITEC FAILED TO ASSIT ME IN FINDING OUT ABOUT THIS COMPANY I DID MY INVESTIGATION, I THEN FOUND OUT THAT SOME1 USED MY DOCUMENTS TO APPLY TO THIS COMPANY CALL LEPULWA, SO I WENT BACK TO CAPITEC TO FIND OUT THAT SINCE SOME1 HAD APP**** A LOAN USING MY DOCUMENTS HOW DID THE DEBI CHECK BE APPROVED WITHOUT MY AUTHORIZATION, THE BRANCH I WENT TO IN BRAAMFONTEIN THE LADY SAID IT IS POSSIBLE FOR THE DEBI CHECK TO BE APPROVED WITHOUT ME KNOWING HOW POSSIBLE IS THAT THOUGH!!! I WANT ANSWERS FROM CAPITEC AND ALSO LEPULWA THEY NEED TO ANSWER TO ME I WANT MY MONEY BACK, IM NOT DONE IM GOING TO OMBUDSMAN AND NCR THIS NEEDS TO BE SORTED. IF SOMEONE CAN EASLY USE MY DOCUMENTS AND CAPITEC TELLS ME THAT IT IS POSSIBLE FOR THEM TO ACTIVATE THE DEBIT ORDER WITHOUT MY AUTHORIZATION. I HAVE JUST OPEN A CASE NOW ITS NCR.