Capitec failed me, I am disappointed, angry, aggrieved, enraged compromised

I have banked with Capitec for as long as I have been eligible to have a bank account. My sister assisted me to open the account when I was in high school back in 2006. I have had my account through my varsity years and working days at an entry level.

I received my first stipend for an internship through my Capitec account followed by my first salary when I secured employment and I have been happy with their services up until today which is more than 15 years of banking with them.

on this day the 31st October 2022 I received the most horrible service at Menlyn Branch Pretoria. I alerted the Bank better champion Named Katlego Kunyedi that there are bank notifications indicating that transitions are taking place and as a result my money is decreasing and I have not authorized such debit.

The Bank Better Champion advised me to sit and await assistance whilst more transactions went of on my watch, Two transactions worth R448 and R1999 went off at Capitecs branch and there was no assistance offered to myself as a distressed client, all I was advised to do was to sit down.

The Branch manager Mr Katlego Mahlangu came to apologized for the lack of assistance of his team member and advised that complaints of the debited money amounting to almost R3000 will be investigated and I will receive an outcome in 30 days. He further stated that if the complaint is ot resolved in my favor he will assist to motivate why the R1999 that was debited should be refunded as same is the Banks negligence via its employee Given Kunyedi.

The transactions that took place after my arrival at Capitec Menlyn Branch could have been avoided if the so called bank better champion assisted professionally. I fail to understand what she is a champion of if clients can be ****med money on her watch and she fails to do a simple task to stop a card stop. Capitec has done me dirty and has failed me, I am considering closing my account with them and move to a more efficient bank.

I have heard people talk bad about Capitec but I always had nice things to say about it for so many years, I am highly disappointed at their service today and I do not know if the relationship between myself and the bank can be restored. I am aggrieved, my children's school fees are unpaid because capitec failed their duty to me as a client and I find myself in a very compromising situation and I do not know if I will ever feel free to bank with Capitec.it is with a heavy heart that I write this complaint to a bank that has served me so well for many years since teenage years into my 30s.