CAPITEC FAILED ME

Capitec is failing us as their customer, I mean from the 14th of December 2024 a transfer was made without my approval to XOLISWA Temban, I even had a case number which is *** I didn't get help from still pending no updates or what so ever. It happened again this person gets access to my account went to capitec for help but still no help case number is ***2, ***1 all of this cases still pending..... On the 24th of December I received my salary amount of 5221,i had a debit order from African Bank, I was left with 4200 the I took the 4200 transferred it to my savings account which is Sweetness the time was 01:05 just after I've done that, an sms pop out at 01:32 4200 has been transferred to Chanel Hinds as a loan Payment to Standard bank yet I don't have any loan with standard bank I've never app**** for a loan there.... I went an open a case, I went to capitec again for help they didn't help I was told that I won't get my money back... Went to the police station to open up a case against these people and try to get some help, I wrote an affidavit, I got a case number from them which is 585/12/2024..... Please help me and get my money back