Capitec failed me as a customer

I paid for orders on Uber Eats and SHEIN, but NEVER received my items. When I reached out for a refund: • Uber Eats/SHEIN ignored my complaints or gave excuses. • Capitec Bank refused to assist with a chargeback, even though I never received what I paid for. This is unacceptable-banks and companies must protect consumers from failed deliveries. Capitec failed in its duty, leaving me at a loss.