Capitec failed me

I would like to thank hellopeter team for the assistance they gave me.Capitec failed to help me because they were still insisting the money that was taken from account was being withdrawn with my card while i have the card on me and while money was being transferred from the account within my account.They failed to assist me,but im glad because now im ready to change my bank to FNB where safety is assured.Though it was a horrible experience but its a lesson learnt that when you go for something cheaper it ends in tears better to go for a real thing from the word go and i can now share my experience with family and friends so that they never consider using capitec