NL
Nasshia L

1 reviews | Active since Feb 2020

10 Feb 2020, 21:25

Capitec failed airtime purchase

Transfer air time to my daughter cell. Money deducted from my account but she did not receive the airtime

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 Feb 2020, 09:44
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply06 Mar 2020, 10:52
Official
Good day

As telephonically discussed, the matter was resolved.

Kind regards
Capitec Bank