Capitec

Hi

We have been with Capitec for over23 years and yes as some banks sometime have problems but know it is worse

We upgrade our phones and as per Vodacom they say that there is no fault on their side it is to do with Capitec itself

We have been in and out of the bank since beginning of the month to get the bank app on my wifes new phone when she went to the bank in Centurion mall they said that Capitec has a problem with there bank apps on any new upgrade or just new phones

We then went to another brance and with no luck not even on the customer service side when you phone all they say is that their IT is working on the program

How long will this be for we cannot go into the bank everytime we have to do transfers and the end of the month is on us but they are not sure when the App on the new sell phones will be sorted

We gave the bank our view for bad service and bad responses on our query's but nothing yet which then means i will transfer my accounts to the other banks because we are really tired for the excuses the whole time the bank It side should have sorted this out when they started seeing that the software is going to be a problem on new phones

can we get some feedback from HO on this matter before end of the week if not we will proceed in transferring our bank account thanks